Student Loans Company optimistic for 2012

Wed, 04 Jan 2012

University goers looking to sort out their student finance this year may find the experience of doing so more enjoyable than that afforded to undergraduates in recent years.

This is because the Student Loans Company (SLC) has said it is optimistic about its performance in 2012, despite revealing it failed to meet many of its goals in 2011, the Guardian reports.

According to the group, it did not deliver on 62 per cent of its targets for the last 12 months, with scholars making a number of complaints.

These included concerns over slow service, late payments and poor communication - and the SLC blamed the problems on a lack of trained staff in place to deal with the high workload.

However, those looking to sort out their student loan this year may be buoyed to hear the company - which was set up in 1989 and is a non-profit government-owned organisation - is positive about things to come, with a spokesperson stating: "These figures relate to last year's performance and our 11/12 processing figures show an even better service for our student customers."
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